Frequently Asked Questions • Borobudur Marathon 2021

Frequently Asked Questions

Please refer to this page before contacting us. The question you wanted to ask might be answered in list below.

General Information

Registration will be open on 17th March 2021. Keep an eye on the Borobudur Marathon social media accounts for the latest news.

There are two type of running categories 10km and 21km (Half Marathon).

Participants can run in their neigborhood areas using a tracker application that is connected to the Borobudur Marathon system.

Borobudur Marathon Virtual Challenge Series will be held on 28th March – 11th April 2021.

Anyone can register as a participant, both Indonesian citizens and foreigners have the same opportunity.

Borobudur Marathon Virtual Challenge Series can be followed for 3000 runners.

Borobudur Marathon Virtual Challenge Series is free of charge.

As a finisher, you will get a special package made by collaboration between Borobudur Marathon and UMKM in Magelang.

All participants who have completed Borobudur Marathon Virtual Challenge Series by the applicable terms and conditions.

You can’t. You can only register once, one category with one identity.

Virtual Challenge Information

Half Marathon: maximum of 3 activities

10K: maximum of 2 activities.

There are 2 trackers that you can use to participate in Borobudur Marathon Virtual Challenge Series:  Garmin Connect and Map My Run.

You can’t. You can only use 1 of the trackers connected to the Borobudur Marathon system.

No, each participant can only connect 1 tracker for completing Borobudur Marathon Virtual Challenge Series.

You will receive a confirmation email  from Borobudur Marathon after completing the registration.

Your finisher entitlement will be sent to shipping address you have registered.

Delivery will be made after the event is done. Information regarding delivery times will be informed through Borobudur Marathon’s website and social media.

No.

Registration Borobudur Virtual Marathon Challenge Series has been closed.

  1. Visit borobudurmarathon.com
  2. Login to your account using the registered email account.
  3. Select Borobudur Marathon Virtual Challenge Series menu
  4. Choose your preferred activity tracker you want to connect.
  5. Follow the instructions shown on the website.
  1. Visit borobudurmarathon.com
  2. Login to your account using the registered email account.
  3. Under “Borobudur Marathon Virtual Challenge Series” menu, click “Your Activity” sub-menu.
  4. Your list of activity will be shown here.

Your activity data will be recorded as soon as you have successfully connected your activity tracker to your Borobudur Marathon account, but only activity data recorded within the challenge period (28 March 00.00 AM until 11 April 2021 11.59 PM ) that are eligible for Borobudur Marathon Virtual Challenge Series.

There are several possible reasons which can cause that behavior:

  1. Based on our observations, synchronization processes between activity trackers will take at least 1 x 24 hours, or even more. Please wait until the process is complete and/or check back your account regularly.
  2. Different behavior due to each device system settings can also affect data synchronization processes.
  3. Make sure your activity tracker privacy settings are not in private mode.
  4. Activity distance is less than 100 meter.
  5. Borobudur Marathon Virtual Challenge Series system has a validation process using certain parameters to ensure that activity data is indeed a running activity. If for any reason the particular data did not pass the validation process, it cannot be used to complete the Virtual Challenge, and will not be shown at your Borobudur Marathon account.

Yes and No.

For these categories, you are allowed to submit several activities to complete the challenge:

  • Half Marathon: max of 3 activities
  • 10K: max of 2 activities
  1. Visit borobudurmarathon.com
  2. Login to your account using the registered email account.
  3. Go to “Your Activity” menu.
  4. Choose one or more running activity data you wish to review
  5. Click “Submit Data”
  6. A pop-up window will appear stating you have chosen one or more activities for reviews.
  7. Click “Yes” and you will be directed to the “Submit Activity” page.
  8. At “Submit Activity” page, you will have the opportunity to review again, and confirm one or several activities to complete Borobudur Virtual Marathon Series according to your registered category:
    • Half Marathon: max 3 activities
    • 10K: max 2 activities

Click the “Confirm” button at the activity you want to confirm, and click “Yes” on the pop-up notification to ensure you are choosing the correct activity data.

  1. Done

Please note that activity data that has been confirmed at point 8, cannot be changed. Make sure you have chosen and carefully review it before you agree to confirm the data.

No, you can’t.

Confirmed activity data at the “Submit Activity” page cannot be changed for any reason. Please carefully review the data before final confirmation.

You may adjust your next activity distance accordingly so that you can finish Borobudur Marathon Virtual Challenge Series according to your registered race category.

Yes.

There is a 1 (one) KM excess distance allowed for all categories.

For example, if you are registered.

  • Half Marathon category, then the allowed total distance will be 22,097 KM.
  • 10KM category, then the allowed total distance will be 11KM.

No.

Any activities before your activity tracker connected with your Borobudur Marathon account will not be eligible for Borobudur Marathon Virtual Challenge Series.

If your activity data is still located at “Your Activity page at the time you click the “Disconnect” button, it will be lost. However, if your activity data is already at “Submit Activity”, it will remain there and you can still use it for final confirmation to complete the Virtual Challenge.

Should you reconnect the activity tracker at the Virtual Challenge page, the system will treat it as a new connection, and your previous activity data will not be shown in “Your Activity” page.

It can be done, but highly NOT RECOMMENDED.

An activity tracker account will be connected permanently with a particular Borobudur Marathon account and cannot be changed.

If you accidentally clicked on the “Disconnect” button, you can reconnect using the same activity tracker account which has been previously connected.

Any request to change the connected activity tracker account will not be entertained for any reason.

No.

Activities which are manually recorded at your activity method are not eligible for Borobudur Marathon Virtual Challenge Series.

Those activity data will not be made available at your Activity Page in your Borobudur Marathon account.

Running period start on Sunday, 28 Maret 2021 at 00.00 WIB (GMT +7)  and will end on Sunday, 11 April 2021 at 23.59 WIB (GMT +7)

You can start running anytime you feel comfortable for running, as long as it is still within the running period stated above.

Please note that the running period timing will be based on Western Indonesia Time (WIB) or GMT +7.

Data correction can be done by submitting a data correction request using contact form at our website.

In the contact form, use “Data Correction” as the subject. At the description field, include your REGISTRATION CODE, what data need to be corrected, and the updated data for correction.

Attach your identity document used during the registration process, for data verification purposes.

Data correction, especially identity number and name, must be the same with the provided identity document.

Special note for correspondence address and also shipping address for Borobudur Marathon Virtual Challenge Series purposes, please double check the address carefully, as incorrect address can lead to undelivered package shipment and Borobudur Marathon cannot be held responsible for this matter.

Email address data cannot be changed.

Go to the login page using this link: https://my.borobudurmarathon.com/signin, click “Forgot Password?” button, and follow the instructions given on your screen.

No.

Make sure that the connection process between activity tracker and/or connection process with your Borobudur Marathon account has been conducted properly.

Yes.

On the “Borobudur Marathon Virtual Challenge Series” page in your Borobudur Marathon account, you can get your bib number by clicking the “Download BIB” button, after you successfully connected your activity tracker app.